RETURNS

My Vinyl Direct allows up to 5 days upon delivery of order to report any defective, damaged, or missing product(s) for support in resolution. Any requests after 5 days of delivery will be denied.

RETURNS: You may submit a return request up to 14 days after purchase by reaching out to us for returns not related to defective, damaged, or missing products. Please note Holiday items may not be returned if the said holiday (example: Christmas, Halloween, Easter, etc.) date has passed or is within 14 days. You must submit this request in your account under the order the item was in. 

Once your return has been verified and you receive your email for return instructions, you have 10 days for it to deliver back to us for a refund/credit. If it has not arrived your return will be void and if it does arrive past said date will be refused/return to sender.

FINAL SALE ITEMS may not be returned.

• Heat Press Transfer & Sublimation Transfer Policy: We will not refund heat press transfer purchases due to user errors. We will however replace defective transfers before they have been applied. We will request photos of such defects to approve these claims and all claims must be handled through your order on the website under returns. These are a no refunds/final sale item with the exception of defects before application.