Most orders ship out within 24 hours Monday-Friday (business days only excluding weekends & holidays). *Please note if you order our Heat Press Transfers they may be delayed by 1-3 business days due to cure time. If your order is placed before Noon EST it may ship out from our warehouse the same day. If your order is placed on the weekend it will ship out the following Monday. From time to time we do experience delays due to large order volumes, if this is the case it may delay your shipment date by 1-2 days. We do our best to get our order out to you as quickly as possible. If you ever have any questions about your order and its shipment please contact us for assistance.
Calculated in cart. Orders of $2000+ will require additional shipping charges to be determined once order is packaged and ready to ship.
MILITARY ADDRESS: Most of the time we are able to ship to APO, AE, etc address' for no additional charges. However at our discretion we reserve the right to cancel an order or ask the customer to pay the shipping difference for large, over sized, or additionally expensed USPS shipments. As we cannot ship Fedex to military address'. Customer is also welcome to opt out of the shipping to a military address if a physical US address is provided for no additional charge.
FEDEX 2 DAY SERVICE (will not ship same day order placed + 1 day processing time required): If you select Fedex 2 day at checkout your order will be pulled and if the shipping cost exceeds the $35 paid you will be responsible to pay the additional shipping invoice before we ship your package. All additional invoices for Fedex 2 day must be paid by Noon MST to ship out that business day. We do not ship Fedex 2 Day on the weekends or holidays. If you purchase on the weekend, your package will not ship out until Tuesday as we need a 1 business day processing time to pull/package your order & invoice you if applicable. We make no guarantees on when your order will ship/arrive with Fedex 2 day upgrade.
If you need your package FEDEX OVERNIGHT please make a note at checkout in the message box. We will be in touch with additional cost which you will be responsible for if you want to upgrade.
Shipping insurance is available at checkout. You will see a Standard Shipping option and also a Standard Shipping option with insurance. We are not responsible for packages if shipping insurance is not purchased at checkout and your package becomes lost or damaged.
STANDARD SHIPPING includes USPS and Fedex Ground. We will choose the best method based on your order size/weight.
MISSING/DELAYED PACKAGES: Per the USPS you cannot file a claim for missing/delayed packages until the package has been missing/delayed for 15 days. Please reach out to the USPS for assistance at 1-800-ASK-USPS. If insurance is not purchased at checkout as a shipping option, we are not responsible for lost/delayed packages.
ORDER CANCELLATIONS: If we are able to cancel your order, we do reserve the right to charge a 10% restocking fee. Please note this before requesting cancellation.
We currently ship Internationally to Canada. You do not pay for shipping at checkout. It will reflect a $0 for shipping with the following note:
Shipping is not free to Canada. You will be invoiced for the exact shipping cost to your location after purchase. This invoice will come to your email on file with payment. By clicking this shipping option you agree to these terms. Cancelled orders may be charged a restocking fee.
We will invoice you for your shipping after your order has been placed on our website (we pull the order and calculate your shipping fee based on weight/package. We will then contact you with an invoice for the remaining balance owed before your order will ship out. This will come as a PayPal invoice to your email on file with your order. You can pay this invoice by PayPal or credit card.
USPS/Fedex International shipments do not include tracking (only followed to the border in the USA), insurance, or the cost of tarriffs or customs.
USPS CANADA SHIPPING NOTICE: USPS International shipments do not include tracking, insurance, or the cost of tariffs/customers. Your order can take up to 60 days to arrive, we have no control over this. Please only contact us if your shipment has not arrived and it has been longer than 60 days.
My Vinyl Direct allows up to 10 days upon delivery of order to report any defective, damaged, or missing product(s) for support in resolution. Any requests after 10 days of delivery will be denied. You may submit a return request up to 14 days after purchase for returns not related to defective, damaged, or missing products. Please note Holiday items may not be returned if the said holiday (example: Christmas, Halloween, Easter, etc.) date has passed. You must submit this request in your account under the order the item was in.
- TO INITIATE A RETURN: Log into your account, then go to My Account. Click orders, find the order in which you want to return/report. Click Return Item(s) next to View Order Details. Fill out the return request and click submit.
- WE WILL NO LONGER ACCEPT RETURN/CLAIM REQUESTS VIA EMAIL OR BY PHONE. YOU MUST LOG INTO YOUR ACCOUNT TO PROCESS A RETURN OR CLAIM.
- Heat Press Transfer Policy: We will not refund heat press transfer purchases due to user errors. We will however replace defective transfers before they have been applied. We will request photos of such defects to approve these claims and all claims must be handled through your order on the website under returns. These are a no refunds/final sale item with the exception of defects before application.
All clearance/closeout and heat press transfers sales are final. All digital file sales are final. All E Code purchases are final. There will be no refunds given on any of these items.
- If the error is on our part we will certainly make it right.
- If the conditions we set (will be included when you request return authorization), My Vinyl Direct reserves the right to refuse the return.
TERMS & CONDITIONS SHOWN AND YOU MUST AGREE TO DURING CHECKOUT:
NOTICE: WE CANNOT ADD TO ORDERS ONCE PLACED, PLEASE MAKE SURE YOU HAVE EVERYTHING YOU NEED IN YOUR CART BEFORE CHECKING OUT. WE WILL NOT REPLY TO THESE REQUESTS.
Our current order processing time is 1-2 business days. This is subject to change depending on volumes we are experiencing. You will receive an email when your order has shipping which will include your tracking information.
By submitting your order you agree to the following:
-This order cannot be modified and/or added to past this point. Please review the order before you finalize. Thank you for your cooperation! If you do request to cancel and we are able to do so, we reserve the right to charge a restocking fee.
-My Vinyl Direct allows up to 10 days upon delivery of order to report any defective, damaged, or missing product(s). Any requests after 10 days of delivery will be denied. You must log into your account to initiate this report under returns.
-All physical purchases (excluding clearance/closeout, heat press transfers, & holiday-when past said date) can be exchanged or returned within 14 days of purchase. Buyer will be responsible for return postage & restocking fee may apply. Digital purchases are not refundable. No exceptions. A request for return must be made before you send your items back. You must log into your account and find your order to start the return process. Returns/Exchanges must arrive in brand new sell-able condition and packaged just as we sent them out to you.
-My Vinyl Direct reserves the rights to request photo documentation before further proceedings of claims.
-We make no claims to the warranty of any of the products we sell. As many factors can affect said materials when users apply other materials such as heat, pressure, solutions, etc. We always recommend a test before applying to any material/surface. We do not process returns or claims on items that have been personalized with vinyls, etc.